Privacy Policy
Zentic Agency — Protecting your digital footprint.
1. Introduction
Zentica Agency is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit zenticagency.com or engage with our services. By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly:
- Name, email address, phone number
- Company name and business information
- Project details and briefs submitted via contact forms
- Payment and billing information (processed securely via third-party payment processors)
2.2 Information Collected Automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs and device information
- Cookie data and analytics data (via Google Analytics, Meta Pixel, etc.)
2.3 Information from Third Parties:
If you connect social media accounts or ad accounts, we may receive access to performance data and analytics as necessary to deliver our services.
3. How We Use Your Information
We use the information we collect to:
- Provide, manage, and deliver our services to you
- Communicate with you about your projects, invoices, and updates
- Send you relevant agency news, offers, or updates (you may opt out at any time)
- Improve our website and service offerings
- Comply with legal obligations
- Process payments securely
- Prevent fraud and protect the security of our platform
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. Types of cookies we use:
- Essential Cookies — Necessary for the website to function
- Analytics Cookies — Help us understand visitor behaviour (e.g., Google Analytics)
- Marketing Cookies — Used to deliver relevant ads (e.g., Meta Pixel)
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only with:
- Service Providers — Trusted third-party tools and platforms we use to operate (e.g., CRM software, payment processors, email tools), who are bound by confidentiality obligations.
- Platform Partners — When required to run campaigns (e.g., Google, Meta), only data necessary for campaign management is shared.
- Legal Requirements — When required by law, court order, or government authority.
- Business Transfers — In the event of a merger or acquisition, your data may be transferred as part of the business assets.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain our business records, and comply with legal obligations. Client data is typically retained for a period of 3 years after the end of a client relationship unless required otherwise by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the data we hold about you
- Correction — Request corrections to inaccurate data
- Deletion — Request the deletion of your data (subject to legal obligations)
- Opt-Out — Unsubscribe from marketing communications at any time
- Data Portability — Request your data in a portable format
To exercise any of these rights, contact us at hello@zenticagency.com.
8. Data Security
We implement industry-standard security measures including SSL encryption, restricted access controls, and secure data storage to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links & 10. Children's Privacy
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
Children's Privacy: Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will delete it promptly.
11. Changes to This Policy & 12. Contact
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Common Privacy Questions
We believe in total transparency. Here are quick answers to the most common questions our clients have about their data.
Do you sell my data to third-party marketing companies?
Absolutely not. We never sell, rent, or trade your personal information. Your data is strictly used to deliver our services and manage your campaigns.
How can I request the deletion of my data?
You have the right to request the deletion of your personal data at any time. Simply email us at hello@zenticagency.com, and we will process your request subject to legal obligations.
Are my payment details stored on your servers?
No. All payment and billing information is securely processed by trusted, industry-standard third-party payment processors (such as Stripe or PayPal). We do not store full credit card numbers on our servers.
How do you track website analytics?
We use standard analytics tools (like Google Analytics and Meta Pixel) to understand how visitors interact with our website. You can manage or disable these tracking cookies through your browser settings.